JS
JP S
1 reviews | Active since Nov 2011
03 Dec 2015, 06:06
Refusing statement
I'm getting pretty tired of complaining about MTN. This time, they are refusing me my right to receive my statement. The link they sent does not work. I contacted customer care for my statement. Then all of a sudden, I had to give personal information via email - as far as I know that is also not exactly legal (POPI). All I need is the amount I have to pay. Why can they give me that? What kind of ********* goes around paying other people's phone bills?! I asked Sanele to get a manager to phone me, and I'm still waiting.
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MTN South Africa's replyOfficial
08 Dec 2015, 11:13Hello JanTas,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that on your account you have 2 numbers. You can use any of the cell numbers as your reference. The payment will reflect on the account for both numbers.
The email address we had on the account *** we have change the email address to *** and changed the delivery method to email function.
Please note with the email function it is required to ask the security questions to make sure that you are the account holder and not a third party member. Even if you call the 808 call center security questions will be requested.
With MTN Active, you can manage your complete cell phone account online, quickly and easily. You can update your personal information, change your bank details and view your itemized billing at the click of a mouse. Please use the following link to gain access to MTN Active: https://mycontract.mtn.co.za/landing/registration/register.htm
You will need to register an online pin with the cellphone number on the account by dialing *** and follow the voice prompts. If you do encounter any problem.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that on your account you have 2 numbers. You can use any of the cell numbers as your reference. The payment will reflect on the account for both numbers.
The email address we had on the account *** we have change the email address to *** and changed the delivery method to email function.
Please note with the email function it is required to ask the security questions to make sure that you are the account holder and not a third party member. Even if you call the 808 call center security questions will be requested.
With MTN Active, you can manage your complete cell phone account online, quickly and easily. You can update your personal information, change your bank details and view your itemized billing at the click of a mouse. Please use the following link to gain access to MTN Active: https://mycontract.mtn.co.za/landing/registration/register.htm
You will need to register an online pin with the cellphone number on the account by dialing *** and follow the voice prompts. If you do encounter any problem.
Best regards,
MTN South Africa's reply08 Dec 2015, 11:13
Official
Hello JanTas,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that on your account you have 2 numbers. You can use any of the cell numbers as your reference. The payment will reflect on the account for both numbers.
The email address we had on the account *** we have change the email address to *** and changed the delivery method to email function.
Please note with the email function it is required to ask the security questions to make sure that you are the account holder and not a third party member. Even if you call the 808 call center security questions will be requested.
With MTN Active, you can manage your complete cell phone account online, quickly and easily. You can update your personal information, change your bank details and view your itemized billing at the click of a mouse. Please use the following link to gain access to MTN Active: https://mycontract.mtn.co.za/landing/registration/register.htm
You will need to register an online pin with the cellphone number on the account by dialing *** and follow the voice prompts. If you do encounter any problem.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that on your account you have 2 numbers. You can use any of the cell numbers as your reference. The payment will reflect on the account for both numbers.
The email address we had on the account *** we have change the email address to *** and changed the delivery method to email function.
Please note with the email function it is required to ask the security questions to make sure that you are the account holder and not a third party member. Even if you call the 808 call center security questions will be requested.
With MTN Active, you can manage your complete cell phone account online, quickly and easily. You can update your personal information, change your bank details and view your itemized billing at the click of a mouse. Please use the following link to gain access to MTN Active: https://mycontract.mtn.co.za/landing/registration/register.htm
You will need to register an online pin with the cellphone number on the account by dialing *** and follow the voice prompts. If you do encounter any problem.
Best regards,