1 reviews | Active since May 2011
Refuses to acknowledge contract cancellation
I gave advance notice to cancel my contract in November 2015 (which was due to expire in December of the same year). I have tried in vain since then to get MTN to stop debiting my account but they continue to do so. MTN this amounts to no less than theft and is a violation of my rights as a consumer.
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We tried several times this morning to contact you but with no luck. Unfortunately, the Account number and contract number have been left out of your post so that we can access the account and attend to the matter.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We tried several times this morning to contact you but with no luck. Unfortunately, the Account number and contract number have been left out of your post so that we can access the account and attend to the matter.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
FOR PETE'S SAKE STOP DEBITING MY ACCOUNT. I CANCELLED MY CONTRACT LONG AGO. STOP IT PLEASE!!!!
FOR PETE'S SAKE STOP DEBITING MY ACCOUNT. I CANCELLED MY CONTRACT LONG AGO. STOP IT PLEASE!!!!