1 reviews | Active since Dec 2015
Refused to Exchange Faulty Phone
On 9.12.2015 I went to the Mtn Shop at White River as My Phone that I had taken up with Mtn as a renewal of 24Month contract with them about 2weeks ago was giving me problems, it just switches off by it's self and how ever I try to open it nothing works but only putting it in the charger, when I went to Report thia, the lady Rudly told me they could not help me as I had not taken it at that shop without an explanation as to why and I was furthermore told that I would have to leave my phone with the branch where I took it and they will book a call for it for about 4-6 weeks while they \check "what is wrong with it. In the mean time I will be left with No phone and having to pay for the phone while it is still in their possession"
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that you can book the phone at any MTN store , it doesn't necessary have to be the store where the phone was bought and the store will send the phone to the Repair Centre for you , the Repair Centre will advise if the phone needs to be changed.Please have your proof of purchase and your charger to book the phone in.
Kind Regards
Nompumelelo
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that you can book the phone at any MTN store , it doesn't necessary have to be the store where the phone was bought and the store will send the phone to the Repair Centre for you , the Repair Centre will advise if the phone needs to be changed.Please have your proof of purchase and your charger to book the phone in.
Kind Regards
Nompumelelo