Refused to cancel the 'cancel anytime' contract and keep FORCING us to pay for a service we cancelled 4 MONTHS AGO

MTN's LTE 'cancel anytime' is a HUGE LIE!

My husband and I subscribed to their LTE service in January 2024, lured by thier "cancel anytime" promise. Our first payment was made on January 29, 2024. We only utilized the service for about a month, as our fiber connection (with a different provider) was operational by February.

We disconnected the router on February 29 and sent MTN an email requesting cancellation on March 1, 2024. We considered this email our cancellation request, initiating the '20-day notice period to cancel a contract'.

Despite this, we were invoiced for March, and we reluctantly paid at the end of the month. During this period, we tried to return the router to the MTN store in Fourways Mall, but they refused to accept it. After multiple emails, we finally returned the router, receiving proof of delivery and IRMS number near the end of March. The reason we keep paying these invoices is because MTN absolutely RUINED our credit score after we didn't want to pay for March (despite us not even getting the contract on credit, it was more a no pay, no service contract - but no they tanked our credit score so we were forced to pay.)

Now April comes and they wrongfully invoiced us AGAIN, which we were forced to pay under threat of credit score damage. The same happened in May and now June as well, with yet another incorrect invoice. We have paid for FIVE MONTHS worth of LTE when we only used it for one month.

We have called customer service, DM'ed MTN on Twitter, emailed the complaints department NUMEROUS times, but they are no help and either promise it will be cancelled soon, or just keep saying they'll 'escalate this'. We may be forced to consult a lawyer or ICASA soon as MTN refuse to cancel our contract, and actively force us to pay every month. MTN is full of lies, bad customer service and will just ***** your money from you.