JZ
Janine Z
1 reviews | Active since May 2016
13 May 2016, 14:33
Refuse to respond to urgent enquiries
Two days ago I asked MTN to please assist with a quote on an Iphone 5C as I need this urgently for insurance purposes. Customer Care then said they would forward the request on to MTN direct, since then I have heard nothing, even though I have pleaded with them for this as I need to finalize my claim. they absolutely refuse, this is not the first time I have struggled with MTN, their customer service is beyond shocking and I dont know how much longer I am willing to stay with a Company like that and waste my hard earned money for nothing in return. thank you for causing more stress for me, Im sure you get great joy out of it.
Helpful (0)
Replies (4)0
Replies (4)JZ
Janine Z's updateReviewer Update
16 May 2016, 10:04Still to date, not a single reply. This is beyond frustrating!
JZ
Janine Z's update16 May 2016, 10:04
Reviewer Update
Still to date, not a single reply. This is beyond frustrating!
MTN South Africa's replyOfficial
16 May 2016, 20:32Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please advise on the type of a quote that you are requesting assistance with. Kindly write back to us with your account details, we will attend to the matter accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply16 May 2016, 20:32
Official
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please advise on the type of a quote that you are requesting assistance with. Kindly write back to us with your account details, we will attend to the matter accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
JZ
Janine Z's updateReviewer Update
17 May 2016, 06:21Timothy Clouts has done everything in his power to 'displease' me. It cannot be difficult to send an official quote, instead I get an email with the amount typed in. I mean seriously, can you be more unprofessional? This is the constant 'service' I receive from MTN, are you proud that you treat customers like that? I would be embarrassed! This is the reference number of one of the emails I sent LAST WEEK (Urgent Enquiry [#***4]) I need this by 9am TODAY otherwise I am really going to lose it, MTN has caused me more stress and frustration than the actual BREAK IN I had.
JZ
Janine Z's update17 May 2016, 06:21
Reviewer Update
Timothy Clouts has done everything in his power to 'displease' me. It cannot be difficult to send an official quote, instead I get an email with the amount typed in. I mean seriously, can you be more unprofessional? This is the constant 'service' I receive from MTN, are you proud that you treat customers like that? I would be embarrassed! This is the reference number of one of the emails I sent LAST WEEK (Urgent Enquiry [#***4]) I need this by 9am TODAY otherwise I am really going to lose it, MTN has caused me more stress and frustration than the actual BREAK IN I had.
JZ
Janine Z's updateReviewer Update
23 May 2016, 15:06Disgusting service! Lost my claim due to MTN's incompetence, yet want to charge me a fortune to cancel with them! I regret staying on with MTN and would advise any new customers to not put themselves through this hell.
JZ
Janine Z's update23 May 2016, 15:06
Reviewer Update
Disgusting service! Lost my claim due to MTN's incompetence, yet want to charge me a fortune to cancel with them! I regret staying on with MTN and would advise any new customers to not put themselves through this hell.