1 reviews | Active since May 2016
REFUSE TO PROVIDE CONTRACT & VOICE RECORDING >
<p>Good day</p> <p> </p> <p>I took a contratc out in Jan16 > was mena to be 129 or 159 > & then a capped line , after that , we woudl need to "top up :" with a voucher ! However, MTN have been deducitng my bank acoutn with ZAR 2 985- every month ! this is not the contract i took ( I was VERY specific on the line when i took the this contract & said it was for my **** ......WHY ON EARTH would i take an open line for my **** !!!!!!!!!!!!!! This is why i want to hear the recording > the recording clearing states " THIS CALL IS BEING RECORDERD FOR YOUR PROTECTION AND OURS " ........ I have now called numerous times, I have sent mails & yet no one can help me ? why cant MTN provide me with a voice recording ? whay cant i have imtimsed billing ? ( thsy said they will listen to the call > THIS IS NOT ACCEPTABLE ! I WANT OT HEAR THE CALL , IT IS MY CONUSMER RIGHT TO MY CONTRACT !!!!!!!! , I DO NOT TRUST MTN AFTER THIS > They have **** to me , firstly about the contract , & they keep taking money from m account & they refuse to provide contracts & dont help me to sort this issue eiher > My credit ratng will be affected , thefore affects my future !!!!!!! I HAVE TO HEAR the voice recording ! I am also coancting the OMBODDSMAN today abotu this matter as its had now caused me seriosly distress & is cosing me money in calls ! and bank charges !!!!!!! & this should of been resovled over a month ago when i logged the calls !!!!!!!</p>
Good Day Lucinda Manser-Venables,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records Itemised Billing was sent to you on the 25 May 2016. A request has been logged for the call recording to be pulled and for the contract copy to be emailed to you.
Kindly note that to listen to a call recording you will need to come to our offices when the call recording is available as we are unable to send it to you.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Good Day Lucinda Manser-Venables,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records Itemised Billing was sent to you on the 25 May 2016. A request has been logged for the call recording to be pulled and for the contract copy to be emailed to you.
Kindly note that to listen to a call recording you will need to come to our offices when the call recording is available as we are unable to send it to you.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Re,
Kindly note that Itemised Billing takes anything between 24 to 48 hours for you to receive as it is sent from our Billing systems and goes through the Network. You will be notified as soon as the call recording is available. We have now set the Usage Limit to R0.00 which will prevent the user of the phone to go over the allocated airtime and bundles.
We trust that you will find the above in order.
Kind Regards,
Re,
Kindly note that Itemised Billing takes anything between 24 to 48 hours for you to receive as it is sent from our Billing systems and goes through the Network. You will be notified as soon as the call recording is available. We have now set the Usage Limit to R0.00 which will prevent the user of the phone to go over the allocated airtime and bundles.
We trust that you will find the above in order.
Kind Regards,
MTN > HOW DARE YOU DEBIT MY ACCOUNT AGAIN WITH R 4000 WHEN THE SIM CARD HAS NOT BEEN IN THE PHONE FOR THE PAST MONTH ????????? I AM STILL WAITING FOR THE RECORDING >>>>>>>> NO ONE IS BOTHERING TO ASSIT ME !!!! IT IS ******* , YOU MAY NOT DEBIT MY ACCOUTN WIHTOUT SHOWING THE CONTRACT . I SEND A MAIL EVERY DAY TO CUSTOMER SERVICES > NO ONE HAS REP**** IN 2 MONTHS ?????? IF THIS MATTER DOES NOT GET RESOVED BY 7AM ON MONDAY I AM GETTING IN MY CAR & DRIVING TO YOUR OFFICES & THEN YOU WILL HLEP ME @!!!!!!!!!! I JUST CALLED NUMBER 011 912 -3000 & SPOKE WITH YOlanda > she said the compliants lady ( Keione will call me back to before 5pm AS SHE IS CURRENCLTY BUSY WITH A WALK IN CLIENT > ( it is now 2-20 pm ) , iIF NOT ONE CALLS ME BACK TODAY & WILL BE AT YOUR OFFICES ON MONDAY & THEN YOU ARE GOING TO HAVE TO DEAL WITH ME FACE TO FACE AND SORT THIS OUT ONCE AND FOR ALL !
MTN > HOW DARE YOU DEBIT MY ACCOUNT AGAIN WITH R 4000 WHEN THE SIM CARD HAS NOT BEEN IN THE PHONE FOR THE PAST MONTH ????????? I AM STILL WAITING FOR THE RECORDING >>>>>>>> NO ONE IS BOTHERING TO ASSIT ME !!!! IT IS ******* , YOU MAY NOT DEBIT MY ACCOUTN WIHTOUT SHOWING THE CONTRACT . I SEND A MAIL EVERY DAY TO CUSTOMER SERVICES > NO ONE HAS REP**** IN 2 MONTHS ?????? IF THIS MATTER DOES NOT GET RESOVED BY 7AM ON MONDAY I AM GETTING IN MY CAR & DRIVING TO YOUR OFFICES & THEN YOU WILL HLEP ME @!!!!!!!!!! I JUST CALLED NUMBER 011 912 -3000 & SPOKE WITH YOlanda > she said the compliants lady ( Keione will call me back to before 5pm AS SHE IS CURRENCLTY BUSY WITH A WALK IN CLIENT > ( it is now 2-20 pm ) , iIF NOT ONE CALLS ME BACK TODAY & WILL BE AT YOUR OFFICES ON MONDAY & THEN YOU ARE GOING TO HAVE TO DEAL WITH ME FACE TO FACE AND SORT THIS OUT ONCE AND FOR ALL !
THIS POST IS PROVE THAT MTN DOES NOT GIVE A **** ABOUT TAKING MONEY **********LY FROM PEOPLES ACCOUNTS SO THEY CANT FEED THEIR FAMILIES !!!!!!! YOU HAVE NOT EVEN BOTHERED TO REPLY TO MY 2 LAST COMMENTS ON THIS POST !!!!!!!!
DISGUSTING & SHOCKING DOES NOT EVEN BEGIN TO DISCRIB THE WAY YOU HAVE HANDLED THIS MATTER
THIS POST IS PROVE THAT MTN DOES NOT GIVE A **** ABOUT TAKING MONEY **********LY FROM PEOPLES ACCOUNTS SO THEY CANT FEED THEIR FAMILIES !!!!!!! YOU HAVE NOT EVEN BOTHERED TO REPLY TO MY 2 LAST COMMENTS ON THIS POST !!!!!!!!
DISGUSTING & SHOCKING DOES NOT EVEN BEGIN TO DISCRIB THE WAY YOU HAVE HANDLED THIS MATTER
SHOULD THIS MATTER NOT BE RESOVLED BY MONDAY THE 20TH OF JUNE 2016 I WILL BE FORCED TO OPEN UP A CASE AGAINST MTN AT THE POLICE STATION AS I HAVE TRIED NUMEROUS TIMES TO SORT THIS MATTER OUT & MTN DOES NOT WANT TO HELP ME SO YOU ARE FRUADULANTLY TAKING MONEY FROM MY ACCOUTN ./......IT IS ******* I REFUSE TO PAY 300 rands BANK CHARGES EVERY MONTH BECAUSE OF THESE REVERSAL AS WELL !!!!!!!!!! YOU ARE BIILING ME INCORRECLTY I DID NOT TAKE OUT AN OPEN CONTRACT > I TOOK A 55 TOP CONTRACT THAT WAS SO SUPPOSE TO BE BLOCKED AT 55 RANDS & THEN WE NEEDED TO TOP UP > HOW ON EARTH TO YOU GET TO 2895 EVERY MOTNH & HOW DO YOU GET TO 4000 WHEN THE SIM CARD IS OUT OF THE PHONE !!!@!!!!!!! ............ EVEN THE LADY FROM MOBILE PLUS CALLED ME TO CONFRIM THAT I TOOK A 55 TOP UP CONTART !!!!!!!!!!!!!!!!!!!!!!!!!!!!!
SHOULD THIS MATTER NOT BE RESOVLED BY MONDAY THE 20TH OF JUNE 2016 I WILL BE FORCED TO OPEN UP A CASE AGAINST MTN AT THE POLICE STATION AS I HAVE TRIED NUMEROUS TIMES TO SORT THIS MATTER OUT & MTN DOES NOT WANT TO HELP ME SO YOU ARE FRUADULANTLY TAKING MONEY FROM MY ACCOUTN ./......IT IS ******* I REFUSE TO PAY 300 rands BANK CHARGES EVERY MONTH BECAUSE OF THESE REVERSAL AS WELL !!!!!!!!!! YOU ARE BIILING ME INCORRECLTY I DID NOT TAKE OUT AN OPEN CONTRACT > I TOOK A 55 TOP CONTRACT THAT WAS SO SUPPOSE TO BE BLOCKED AT 55 RANDS & THEN WE NEEDED TO TOP UP > HOW ON EARTH TO YOU GET TO 2895 EVERY MOTNH & HOW DO YOU GET TO 4000 WHEN THE SIM CARD IS OUT OF THE PHONE !!!@!!!!!!! ............ EVEN THE LADY FROM MOBILE PLUS CALLED ME TO CONFRIM THAT I TOOK A 55 TOP UP CONTART !!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I JUST GOT ANOTHER BILL FOR ZAR 1800 > THIS SIM CARD IS IN MY WALLET NOW FOR 3 MONTHS !!!!!!!! I JUST CALLED 011 912 300 SPOKE WITH AKASHNI NAIDOO..... FOR 30 MINS, SHE REFERED ME THREW TO VELOCITY & SAID THAT MTN CAN NOT ASSIT ME ......... I CALLED VELOCITY ON ********** ....LINDI AT VELOCITY SAID THEY CAN NOT HELP ME & THAT MTN NEEDS TO SORT OUT THE BILLING AND THAT I SHOUDL BE CHARGED FOR A 55TOP UP CONTRACT ! NOT OVER 2000 A MONTH FOR A SIM CARD THAT IS NOT INI A PHONE !!!!!!!!!!!!!!!!!!!!!!!!!!!! SO NOW I AM HOLDING FOR AKSHNI AT MTN AGAIN !!!!
I JUST GOT ANOTHER BILL FOR ZAR 1800 > THIS SIM CARD IS IN MY WALLET NOW FOR 3 MONTHS !!!!!!!! I JUST CALLED 011 912 300 SPOKE WITH AKASHNI NAIDOO..... FOR 30 MINS, SHE REFERED ME THREW TO VELOCITY & SAID THAT MTN CAN NOT ASSIT ME ......... I CALLED VELOCITY ON ********** ....LINDI AT VELOCITY SAID THEY CAN NOT HELP ME & THAT MTN NEEDS TO SORT OUT THE BILLING AND THAT I SHOUDL BE CHARGED FOR A 55TOP UP CONTRACT ! NOT OVER 2000 A MONTH FOR A SIM CARD THAT IS NOT INI A PHONE !!!!!!!!!!!!!!!!!!!!!!!!!!!! SO NOW I AM HOLDING FOR AKSHNI AT MTN AGAIN !!!!
WHAT THE HELL IS WRONG WITH MTN !>???????? WHY CANT THEY HELP ME ????????????
WHAT THE HELL IS WRONG WITH MTN !>???????? WHY CANT THEY HELP ME ????????????
at 8-40am i spoke wiht SHANE WILLIAMS AT MTN > HE LISTEND TO MY ENTIRE STOREY ....... AGAIN ......HE TOOK MY NUMBER & HE PROMISED TO CALL ME BACK ( LIKE SOOOOO MANY OTHERS BEFORE ) ............... NOW WE WAIT AND SEE ...THIS IS SO WORNG ON SOOOO MANY LEVELS TRY SORT OUT A CONTARCT & YOU GET NO WHERE IN 6 MONTHS !!!! I WILL NEVER USE MTN NOR WILL ANYOEN I KNOW EVER USE MTN AGAIN !!!!!!!!!!!!!!!!
at 8-40am i spoke wiht SHANE WILLIAMS AT MTN > HE LISTEND TO MY ENTIRE STOREY ....... AGAIN ......HE TOOK MY NUMBER & HE PROMISED TO CALL ME BACK ( LIKE SOOOOO MANY OTHERS BEFORE ) ............... NOW WE WAIT AND SEE ...THIS IS SO WORNG ON SOOOO MANY LEVELS TRY SORT OUT A CONTARCT & YOU GET NO WHERE IN 6 MONTHS !!!! I WILL NEVER USE MTN NOR WILL ANYOEN I KNOW EVER USE MTN AGAIN !!!!!!!!!!!!!!!!
A lady from VELOCITY just called me ...... she has confriedm that i am meant to be on a 55 top up capped account ...... ( WHICH IS NOT WHAT MTN A IS CHARGING ME !!!!!!!! > She has also cofnridmd that it is meant to be a CAPPED LINE !!!!!!!!!! She CONFIRMS THAT MTN SHOULD SORT BILLING ISSUE OUT AS I WAS NEVER MEANT TO BE CHARGED FOR AN OPEN LINE !!!!!!!!!!!!!!! VELOCITY CAN NOT ASSIST ME AS THEY HAVE SENT THE SNL TO MTN WHICH SHOULD BE A 55TOP UP ACCOUNT & NOT AN OPEN LINE @!!!!!!!!!!!! THIS SIM IS NOT IN THE PHONE FOR 3 MONTHS WHY DID I GET A BILL FOR ZAR 1400 THIS MORNING ????????? IT IS NOW 10-26 & AGAIN MTN HAS NOT CALLED ME BACK LIKE THEY PROMISED ...........................................
A lady from VELOCITY just called me ...... she has confriedm that i am meant to be on a 55 top up capped account ...... ( WHICH IS NOT WHAT MTN A IS CHARGING ME !!!!!!!! > She has also cofnridmd that it is meant to be a CAPPED LINE !!!!!!!!!! She CONFIRMS THAT MTN SHOULD SORT BILLING ISSUE OUT AS I WAS NEVER MEANT TO BE CHARGED FOR AN OPEN LINE !!!!!!!!!!!!!!! VELOCITY CAN NOT ASSIST ME AS THEY HAVE SENT THE SNL TO MTN WHICH SHOULD BE A 55TOP UP ACCOUNT & NOT AN OPEN LINE @!!!!!!!!!!!! THIS SIM IS NOT IN THE PHONE FOR 3 MONTHS WHY DID I GET A BILL FOR ZAR 1400 THIS MORNING ????????? IT IS NOW 10-26 & AGAIN MTN HAS NOT CALLED ME BACK LIKE THEY PROMISED ...........................................
THIS REVIEW IS TESTAMENT THAT MTN DOES NOT CARE & WONT HELP SORT OUT THEIR QUERIES ........ LOOK AT HOW MANY TIMES MTN HAS REP**** TO ME ON THIS MATTER ........................
THIS REVIEW IS TESTAMENT THAT MTN DOES NOT CARE & WONT HELP SORT OUT THEIR QUERIES ........ LOOK AT HOW MANY TIMES MTN HAS REP**** TO ME ON THIS MATTER ........................
SURPRISE ...................... ITS 1-45PM............. & MTN HAS NOT CALLED ME BACK AS THEY PROMISED THIS MORNING .......................
SURPRISE ...................... ITS 1-45PM............. & MTN HAS NOT CALLED ME BACK AS THEY PROMISED THIS MORNING .......................
So the WONDERFUL Itumeleng Net****angani from MTN sent me a mail on friday afternoon ( i only saw it now as i left early on friday > anyways > MTN will refund me the full ZAR 7 040-18 TO THE MOBILe account , as i was indeed correct . MTN listened to the call recording & could i see that i was incorrectly billed > they have apologised & are working on getting me my credit back & they will also refund my chq account where the debit orders went off . so I am really happy that Itumeleng is working on the matter & will have it resovled shortly *THANK YOU* > will update the progess once teh matter has been reovled 100% & the refund is bank i & the account credited . keep you posted
So the WONDERFUL Itumeleng Net****angani from MTN sent me a mail on friday afternoon ( i only saw it now as i left early on friday > anyways > MTN will refund me the full ZAR 7 040-18 TO THE MOBILe account , as i was indeed correct . MTN listened to the call recording & could i see that i was incorrectly billed > they have apologised & are working on getting me my credit back & they will also refund my chq account where the debit orders went off . so I am really happy that Itumeleng is working on the matter & will have it resovled shortly *THANK YOU* > will update the progess once teh matter has been reovled 100% & the refund is bank i & the account credited . keep you posted