JM
Johann M
1 reviews | Active since Sept 2018
25 Feb 2019, 20:43
Refuse to honour contract.
Took a contract with MTN for 20 G any time WI FI and 10 G Night time. We only got 10G any time WI FI and 10 G Night time and no response from MTN about our query. We understand that there is a contract now for 10G any time and 10 G night time WI FI at the same price but when we upgraded 16 months ago, we were offered a contract that MTN do not honour.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
26 Feb 2019, 14:46Good day Johan
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that as soon as I receive the copy of the contract as per our telephone conversation,I will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that as soon as I receive the copy of the contract as per our telephone conversation,I will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
MTN South Africa's reply26 Feb 2019, 14:46
Official
Good day Johan
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that as soon as I receive the copy of the contract as per our telephone conversation,I will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that as soon as I receive the copy of the contract as per our telephone conversation,I will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,