CB
Chantel B
1 reviews | Active since Jan 2016
22 Jan 2016, 10:37
Refuse to help
I'm trying to get the company statement from MTN, can't get hold of the call centre, can come right on the website since its a company account and there is 6 numbers on the account. Write a letter and one of our employees goes to Festival Mall to ask them to request their system to email the statements directly to the accountant. This lady (who does not have a name badge) refused to assist the client, sent them away and says she can't help, we must go to Randburg???
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MTN South Africa's replyOfficial
22 Jan 2016, 15:24Hello Dezzo Equipment,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply22 Jan 2016, 15:24
Official
Hello Dezzo Equipment,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,