REFUSE TO CREDIT HUGE BILL RAISED IN ERROR BY MTN

I have had a MTN My Choice 30GIG contract for the past two years at a cost of R299 per month, which I took as a black Friday deal two years ago. This contract came to an end on 15 November 2020. As the 2020 MTN Black Friday deals were to be released on the 20 November 2020, I wanted to wait to see the deals before upgrading my contract, so I called into the customer services on the 10 November 2020 to get direction on what to do with my contract between 15th & 20th November 2020, as I was afraid of the billing being too high & unaffordable. The consultant that I spoke too said to me that I should let the contract go onto a month to month contract for the days in between, as my billing date is on the 12th of every month I would be charged a pro-rata rate from the date the contract ended to the date that I do my upgrade (call reference.***). However on the 13th November I received a invoice from MTN reflecting an amount due of R2,400, some odd. I called into the customer contact centre on the 14th to query this charge as it was way too high. The consultant that I spoke to on this call said that the charge did not look correct and she escalated the matter to the billing department, I called in again on the 17th November to follow up on the bill charge - this time the consultant that I spoke too insisted that the bill was correct, and she said there was no feedback from the escalation on the 14th November. I called in again trying to find out about the bill , this time the consultant that I spoke to told me that there was an error with the billing and a lot of MTN customers received bills reflecting huge amounts due, however these charges were to be reversed, she said to me that her supervisor asked to be advised of clients who's accounts were not rectified and that she would escalate the matter to her supervisor. I called in again today, 29th November to find out about the bill - the consultant told me that there was no credit passed and a note was put on the system to say that I am not due a credit. WHY, WHEN THE BILL WAS RAISED IN ERROR? I am so fed up with this billing issue. When I tried to upgrade my contract on the 20th November it also became such a mission - the consultant who did the upgrade did not complete it on that day, which was a Friday -that consultant did the upgrade again on Monday 23rd November, and also didn't complete it. I called in on 23rd again to get a second consultant to do the upgrade, EVEN THIS CONSULTANT DIDNT FINALISE THE UPGRADE. I called in for a third time regarding the upgrade on the 24th November, at my wits end, and gave the call to my husband to handle as was so FED UP. My husband finally got the consultant to finalise the contract, and only because he insisted that he would not hang up until he was sure of the contract being finalised. WHAT IS HAPPENING TO THE SERVICE AT MTN? IT SEEMS TO BE GOING DOWN THE DRAIN. I WANT MY BILL TO BE CREDITED AND THE CORRECT CHARGES RAISED AND SENT TO ME ON A NEW STATEMENT!!!

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