EJ
Eben J
1 reviews | Active since Nov 2015
14 Dec 2015, 10:33
Refuse to correct account details, no assistance
I have tried every possible way to explain to MTN they are deducting the wrong person's account subs from my bank account. Wrote a very long detailed mail explaining the situation where my own fees are not being collected but some random other person's fees is being paid by me due to MTN's incorrect debit order details. <br> <br> GOT THIS USELESS RESPONSE TODAY.<br> \Thank you for your email.Kindly be advise account number A*** is under Mr Eben Jacob Johansen which is the *** falls under Business account. Kind regards
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MTN South Africa's replyOfficial
18 Dec 2015, 12:11Hello EbenJ,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to Emma to update the banking detals.
Kindly regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to Emma to update the banking detals.
Kindly regards
Nompumelelo
REQ:***
MTN South Africa's reply18 Dec 2015, 12:11
Official
Hello EbenJ,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to Emma to update the banking detals.
Kindly regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to Emma to update the banking detals.
Kindly regards
Nompumelelo
REQ:***