1 reviews | Active since Jul 2009
Refuse to communicate and continue to ignore contractual obligations
<p>I was an Altech customer with an MTN contract. In March 2016 I was moved over to the MTN "family". My upgrade that was done in January 2016 and was to come into effect in April 2016 was captured on the system and is reflected on the MTN system. Part of this upgrade was migrating to a lower package, but MTN ignored this and continued with the original package at a higher cost. This was reported to MTN and the original Altech paperwork was produced as evidence. A copy of this was made in store. No response has been recieved from MTN with regards to this complaint.</p>
Good day Nial,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that our records indicate that this has been rectified as we do notice trhat you were initially being billed above R700.0 and you are now billed +/- R350.00. Also please note that a credit of R1739.95 was passed on 2016-1-03 for the difference in subscription as you were incorrectly charged and placed on an incorrect package.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Good day Nial,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that our records indicate that this has been rectified as we do notice trhat you were initially being billed above R700.0 and you are now billed +/- R350.00. Also please note that a credit of R1739.95 was passed on 2016-1-03 for the difference in subscription as you were incorrectly charged and placed on an incorrect package.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***