JM
Jacques M
1 reviews | Active since May 2015
08 Dec 2015, 13:41
Refuse to Clear my name after Rehabilitation
I was sequestrated in 2008 and my MTN account was part of the insolvency. However in 2012 I was rehabilitated. MTN however refuse to clear my name on their system. This is not in accordance with the insolvency act that states that once a person is rehabilitated, that person is discharged of all debts which were due, or the cause of which had arisen, before the sequestration. Section 129 of the Insolvency Act. I tried numerous times to get hold of the Legal Department but with no success. I event send in my rehabilitation order from the high court but with no success. Extremely poor service.
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Replies (2)
MTN South Africa's replyOfficial
11 Dec 2015, 09:56Hello Jakkie1977,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that your account has been written off and the removal of the legal status has been be escalated and successful.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that your account has been written off and the removal of the legal status has been be escalated and successful.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply11 Dec 2015, 09:56
Official
Hello Jakkie1977,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that your account has been written off and the removal of the legal status has been be escalated and successful.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that your account has been written off and the removal of the legal status has been be escalated and successful.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Regards
Nompumelelo
REQ:***
JM
Jacques M's updateReviewer Update
15 Jan 2018, 12:32I tried to apply for a add a line onto my existing account with MTN on Saturday 13 January 2018 and it was once again declined due to the old account still showing up as under legal? Please refer to the above reply on 11 Dec 2015 whereby it was confirmed by Nompumelelo from MTN that it was removed successfully from my profile. Please advise urgently!!!!!!
JM
Jacques M's update15 Jan 2018, 12:32
Reviewer Update
I tried to apply for a add a line onto my existing account with MTN on Saturday 13 January 2018 and it was once again declined due to the old account still showing up as under legal? Please refer to the above reply on 11 Dec 2015 whereby it was confirmed by Nompumelelo from MTN that it was removed successfully from my profile. Please advise urgently!!!!!!