AS
Aidan S
1 reviews | Active since Dec 2013
06 Nov 2015, 18:31
Refuse to cancel contract
I currently have a contract with mtn which expires January 2016, i am however leaving the country December 4th went to n1 city branch to have then cancel the contract in january i agreed for deductions to go off till contract have reached its expiry date, they refused and said i can only cancel 30 days before termination date of contract!!!!! I will be on a ship from 6 December in Miami with no access to phones!!!! Why cant they submit my cancelation now and terminate the contract in January as i agreed for deductions to go off till then, surely i cant pay for something i dont use!!!!
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MTN South Africa's replyOfficial
06 Nov 2015, 21:46Hello Aidan Smeda,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Best regards,
MTN South Africa's reply06 Nov 2015, 21:46
Official
Hello Aidan Smeda,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Best regards,