JP
Johan P
1 reviews | Active since Mar 2009
08 Jun 2015, 12:38
Refuse to cancel as requested
I have a MTN account which was with Nashuamobile and now MTN direct. I have requested this account be closed and cancelled without any Success.<br> I demand to speak to a person that can assist me with this as soon as possible.<br> I am so glad I personally do not make use of such an unprofessional company such as MTN.
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Replies (1)
MTN South Africa's replyOfficial
17 Jun 2015, 09:58Hello johanpta,
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that the expiry date for your contract will be on the 16/07/2015. I will forward your request to the cancellation department as a notice of cancellation, however you may also call the call center on 808 free from any MTN number a day before the expiry date.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
REQ:***
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that the expiry date for your contract will be on the 16/07/2015. I will forward your request to the cancellation department as a notice of cancellation, however you may also call the call center on 808 free from any MTN number a day before the expiry date.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
REQ:***
Best regards,
MTN South Africa's reply17 Jun 2015, 09:58
Official
Hello johanpta,
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that the expiry date for your contract will be on the 16/07/2015. I will forward your request to the cancellation department as a notice of cancellation, however you may also call the call center on 808 free from any MTN number a day before the expiry date.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
REQ:***
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that the expiry date for your contract will be on the 16/07/2015. I will forward your request to the cancellation department as a notice of cancellation, however you may also call the call center on 808 free from any MTN number a day before the expiry date.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
REQ:***
Best regards,