RF
Rudy F
1 reviews | Active since Mar 2016
18 Apr 2016, 16:29
Refuse to assisst
My line is soft locked/suspended because I have reached my usage limit. This is not new and I regularly go over my limit and always request to reactivate my line when they suspend it. I'm now in Kuwait and this happened again but this time I have to use email for correspondence. I have send about 5 emails during the day and they refuse to open my line for me seeing that it is in arrears. Even that is not new as it happened twice in the past and now again. And I have always made payment arrangement and always kept 100% to the arrangements as promised. MTN is bow refusing to be of assistance and I feel that I'm a good customer as my account is every month over a R1000. Please MTN, I have made an arrangement for by the latest this Friday coming and as always will keep to my promise. Please unlock my line and please give me a number that I can call you guys from any foreign country seeing that the 27 83 1808 number does not work!
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MTN South Africa's replyOfficial
19 Apr 2016, 16:38Hello MedSec7,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply19 Apr 2016, 16:38
Official
Hello MedSec7,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,