Refusal to repair product under warranty

13/12 - received a faulty Lumia 950XL from MTN Direct<br> 15/12 - signed a new contract and cancel and return old faulty 950XL <br> 30/12 - received double billing from MTN for both new and cancelled contract and logged a ref<br> 04/01 - took 950XL to Montague Garden repair centre about software and hardware issues and there was a crack on top of the screen and phone was not dropped there. Repair centre refused to look at hardware issues and refused to book the phone in unless I repair the screen first even though I insisted that there is no drop where it caused the damage (the phone is less than 14 working days old) and it is a Corning 4 glass (I have an S6 and it is now almost one year old with no issues) . Both consultant and Smone refused to give me contact details but asked me to e-mail until I insisted to get a number *** - Cheryl for a complaint. <br> Cheryl said repair centre should log and book the phone and there is nothing she can do to assist but to speak to the store first. So again, customer is losing at the end. and sending email to [Email Removed] will result feedback after 1 month and the phone would be more than 14 days old. <br> <br>