Refusal to release number for porting

Item: MTN South Africa
Rating: 2
Author: Nicole K

Dear MTN,

3 weeks ago, I took out a contract with Telkom and app**** to have my number ported. It still hasn't happened. Telkom informs me that this is because you haven't released my number yet. Is this true? If so, please rectify immediately.

Very unimpressed.

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

24 Apr 2018, 20:32

Thank you for your post.

We sincere apologized for any inconvenience incurred.

Please contact our port department tomorrow on *** for online assistance with the port request.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

MTN South Africa's reply24 Apr 2018, 20:32

Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

Please contact our port department tomorrow on *** for online assistance with the port request.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

Nicole K's updateReviewer Update

25 Apr 2018, 12:50

Hi Alice, So if I am understanding you correctly, you wish me to use my own money (airtime), as well as time out of my work day, to manually do what MTN should have already done?

Nicole K's update25 Apr 2018, 12:50

Reviewer Update

Hi Alice, So if I am understanding you correctly, you wish me to use my own money (airtime), as well as time out of my work day, to manually do what MTN should have already done?