Refusal to refund unathorised debit order

<p>I have posted a review in June 2016, regarding MTN refusing to give me my refund after the closing of investigation of internal *****. Up to date, I have not received my refund. Furthermore, during that period, I kindly, more than 3 times, asked for my account to be closed. But to my surprise, last week I received a statement from MTN, which indicates that my account is still active and monthly, they have been deducting money from the refund that they could have given me. I am not happy because clearly MTN want to rob me off my money. I want every amount they owe me, and its not my problem that they did not close the account when I requested them to. I want all the money they owe me, and I am tired of going back and forth with this matter.</p>