GG
Gopalkrishnan G
1 reviews | Active since Dec 2012
28 Jun 2015, 12:56
refusal to refund my money
i logged a request for a refund at the MTN clearwater mall because MTN was billing me for a promo service fee since august 2012 but i had NOT renewed my contract. David at the store gave me a reference number *** and this was logged on the 23rd of May 2015. i had called repeatedly with no answer or call centre agents unable to assist me as they don't have supervisors or managers available as they are on strike. Their service is dismal and they don't care but they will debit you on a monthly basis consistently but when they have to refund you its not important. on top of the money owing they have charged me VAT.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
07 Jul 2015, 15:21Hello Vasen ,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience and the delayed response caused as result of the breakdown in the service delivery in one of our touch points.
We are very sorry for the inconveniences caused as a result of the promo fee not falling away. Effectively, we do owe you a credit for the overcharge as the promo fee was supposed to have stopped on the billing.
The matter has been escalated to the Billing team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience and the delayed response caused as result of the breakdown in the service delivery in one of our touch points.
We are very sorry for the inconveniences caused as a result of the promo fee not falling away. Effectively, we do owe you a credit for the overcharge as the promo fee was supposed to have stopped on the billing.
The matter has been escalated to the Billing team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
MTN South Africa's reply07 Jul 2015, 15:21
Official
Hello Vasen ,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience and the delayed response caused as result of the breakdown in the service delivery in one of our touch points.
We are very sorry for the inconveniences caused as a result of the promo fee not falling away. Effectively, we do owe you a credit for the overcharge as the promo fee was supposed to have stopped on the billing.
The matter has been escalated to the Billing team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience and the delayed response caused as result of the breakdown in the service delivery in one of our touch points.
We are very sorry for the inconveniences caused as a result of the promo fee not falling away. Effectively, we do owe you a credit for the overcharge as the promo fee was supposed to have stopped on the billing.
The matter has been escalated to the Billing team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***