Refusal to pay Insured device

I took a contract with MTN Branch Cresta. I signed for insurance all visible in the contract I signed.<br> <br> When my phone got ******, they told me I was un-insured. I then asked for the communication they make to their insurer as a proof atleast that they tried to insure my device I DID NOT GET ANY FEEDBACK. I also asked for the communication they made to me to inform me that my device is not going to be insured and I got NOTHING from MTN.<br> <br> I have been incontact with Tongesai Mashongwa and very helpful who happens to be the person that forwarded my details to their [Email Removed]<br> <br> And Boldly someone called Adrian Stellenberg had guts to say claim was rejected due to that I was not paying for an insurance. <br> <br> I signed for insurance and they say they never deducted and the question is WHOs Fault Is it? Cause I was never told I am uninsured so that I make alternatives and they did not even provide me with the communication to their insurance company.<br> <br> Someone please sort this problem out for me. Atleast give me the facts I want. I really can't accept being part of MTN's market just because if a contract they can breach themselves.