JL
Johannes L
1 reviews | Active since May 2015
08 Jun 2015, 08:27
Refusal to correct my account
Mtn obviously has so many complaints aimed at them that they are totally immune to criticism. I wrote a few weeks ago that they have been overcharging me by R60 on a Mtn 200 package. I had emailed them on several occasions with no sensible response I then wrote a complaint on hellopeter but they simply ignore it. Mtn must be raking in millions every month because of their ********** practices. One cannot get suitable answers from them and it is impossible to cancel the debit order so you are locked into them and they are smiling all the way to the bank
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MTN South Africa's replyOfficial
23 Jun 2015, 16:01Hello Hanover,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the package that is on your account is R289.00 per month. You had been previously advised to visit the store where the upgrade was done with a copy of your contract so that your account may be rectified. We would require a copy of your contract so we can assist you without further a due.
We would like to assure you that we are actively working to improve our service levels.
Regards
Yahya
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the package that is on your account is R289.00 per month. You had been previously advised to visit the store where the upgrade was done with a copy of your contract so that your account may be rectified. We would require a copy of your contract so we can assist you without further a due.
We would like to assure you that we are actively working to improve our service levels.
Regards
Yahya
REQ:***
MTN South Africa's reply23 Jun 2015, 16:01
Official
Hello Hanover,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the package that is on your account is R289.00 per month. You had been previously advised to visit the store where the upgrade was done with a copy of your contract so that your account may be rectified. We would require a copy of your contract so we can assist you without further a due.
We would like to assure you that we are actively working to improve our service levels.
Regards
Yahya
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the package that is on your account is R289.00 per month. You had been previously advised to visit the store where the upgrade was done with a copy of your contract so that your account may be rectified. We would require a copy of your contract so we can assist you without further a due.
We would like to assure you that we are actively working to improve our service levels.
Regards
Yahya
REQ:***