1 reviews | Active since Mar 2009
Refusal to Communicate / Refuses to Correct Billin
Lo and behold my surprise when my most recent MTN bill was three times the usual. So, I head straight for the itemised billing and what do I find? Yes, a bunch of incorrect *******. <br> <br> Firstly, the days on the bill are out of order. Secondly, I apparently downloaded hundreds of MB's on days when I was outside the city and with barely any coverage. And thirdly, I was being billed wildly weird amounts for out of bundle downloads. <br> <br> Now, my out of bundle rate is supposed to be R0.25 per MB. But instead it seems to be calculated at R0.82, with slight variations from day to day.<br> <br> I contacted MTN to query this, and was later send an SMS saying they could find no problem. Said SMS confirmed though that the costs were supposed to be calculated at R0.25 per MB.<br> <br> I contacted them again and asked that whomever does the checking should please contact me to explain their maths. Big surprise, no contact. <br> <br> On top of all of this, the myMTNza app on my phone reports massively different usage than the bill. Stranger and stranger. <br> <br> So, MTN, please put your ethical behaviour hat on and CALL ME like I asked. <br>
We are truly sorry for the breakdown in service and for any inconvenience caused. It was never our intention to have dissatisfy you in any way.
We've perused your account and see that there was an escalation done to our Billing Departments management team, including the administrator that initially dealt with the request that was logged and which you received feedback on.
We've now done a follow up on the matter and requested that you be contacted ASAP and the matter be dealt with amicably.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
We are truly sorry for the breakdown in service and for any inconvenience caused. It was never our intention to have dissatisfy you in any way.
We've perused your account and see that there was an escalation done to our Billing Departments management team, including the administrator that initially dealt with the request that was logged and which you received feedback on.
We've now done a follow up on the matter and requested that you be contacted ASAP and the matter be dealt with amicably.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
