Refusal to cancel ******* contract

On the 3rd of August I got a call from MTN online store and I took up a contract that had a package of R429.99 this package included a Samsung galaxy A5 phone. During the conversation the person who was assisting me ( I didn’t get his name) told me that the contract will be activated when the delivery was complete and when the MTN store received feedback from the delivery company with the subscriber agreement form being signed by me and the necessary documents received. The sales person gave me the number that will be needed when I want to activate the sim card and contract.

However the sales person after the phone call he immediately ported my prepaid number (***) to contract and the contract was activated from the 3rd of August 2017. I fortunately noticed this the next day on the 4th August 2017 and I immediately called MTN store and enquired why my number was already contract before the application has been finalised. However I was told that the number is ported automatically I don’t have to wait for delivery for this to take effect and I was assured that the phone will be delivered within 7 days. I waited for the phone to arrive but no one ever called me till to this day. So on the 25th September after noticed that my bank account was billed R525.00 for the pro-rata and the monthly subscription. I called MTN stores angry and requested that they cancel this ******* contract because I have not received the phone. Since the 25th of August I have called MTN direct multiple time and I was transferred multiple times to retention department and no one has assisted me, today is the 15th of September 2017 and I have received the bill statement for this month, so your department wants to continue to bill me for a contract that was never finalised.

I have ref no from other days that I was able to write down, I spoke to Ellen (ref no: ********** 65), Andile (ref no : ********** 27), I send my own enquiry (ref no : ********** 41). I spoke to Thandeka, Palesa and finally today I spoke to Chris who gave me your email address. I have also send the multiples email to MTNsubscriber, customer care and all of them are not assisting. My corcen is I continue getting data, airtime that I can’t use on the phone that I’m using.

On the 4th September 2017 the person who did the application called me after he saw my post on hellopeter and he told me that he will not be able to refund me my money back so I might as well continue waiting for devise to be delivered, In response I told him that I am no longer interested in the phone and subsequently asked him to cancel this contract and he assured me that he will do so, however till today my phone is still on contract and i have called MTN repeatedly to cancel this account (A ********** ).

all the people i spoke to have escalated my queries to NOSIPHO khoza and TINY the online managers and i have also written a personl email to Nosipho however i guess she is not interested in resolving my query. (ref no for all calls Simangele ( ********** 7), Denise ( ********** 45) , ********** 54, wigdad ( ********** 35), Musawenkosi ( ********** 80). *********** people can ruin your life....

My bill for this month is R954.44, shoking , daylight roberry. i need to block this debit order before MTN finishes my money.