KB
Karlien B

1 reviews | Active since Jun 2015

25 Jun 2015, 11:30

REFUSAL TO CANCEL CONTRACT

I have tried to cancel my 3G contract with MTN for a couple of months now!!!<br> <br> I have phoned the Customer Care line - no answer. I have emailed the Customer Care mailbox as well as the Retentions Department in an attempt to cancel this contract. I get an automatic response saying my query would be attended to, but this promise is a bunch of lies! I have had NO response to date and haven't been able to cancel this contract!!! And are still billed!!!<br> <br> My contract expired a very long time ago, so I have the right to cancel this contract!<br> <br> MTN, your customer service is appalling and you are *****ing my money as I do not wish to have this contract any longer!<br> <br> NOTE: The cell phone number I'm including on this complaint is my personal Vodacom voice number... NOT the 3G telephone number, so take note to use my ID number to lookup which contract I'm referring to.

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Replies (1)
MTN South Africa
MTN South Africa's reply30 Jun 2015, 14:40
Official
Hello karlienh,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that on our system is shows that your aco**** has been as of the 25th of June 2015.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.


Regards,
Peggy
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