Refusal to answer questions,No responce,no service

I have now been at branches, I have phoned, I have contacted Facebook NUMEROUS times and promised response within 5-7 working days this was the 16th of January.<br> <br> They keep billing me for packet data service on a number I hardly used, a contract phone that sit at home, shut off and only switched on to make calls. On my account no packets or services are loaded.<br> <br> Their unwillingness to help or provide answers is disappointing to say the least.<br> Their branches has no clue what is going on.<br> They adjust the payment amount on your contract as they want. even if it is R10 pm , its not fair. I signed a contract to pay ie R499 m, they should honor it in charging only that, I don't decide to suddenly pay R10pm less.<br> <br> Cell C has never given me any issues. I moved from Cell C thinking MTN might be a better network. This is definitely not the case!<br> <br> I don't even expect a response as they don't even consider responding to any of my other questions. I wish I could open a ******** case for theft and ***** against these corporate *******