DD
Derik D
1 reviews | Active since Oct 2015
21 Nov 2015, 07:17
Refusal to accept warrenty
I had sent my IPhone 6 away for repairs at the repair centre, screen started lifting and it effected the display. The lady that assisted me never indicated that I need to switch off \Find my IPhone". Had to pay R330 for nothing"
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Replies (1)
MTN South Africa's replyOfficial
23 Nov 2015, 12:17Hello derikdreyer,
Thank you for posting.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
Kindly note that we have tried calling you without any luck.
We note however that the details of the handset have been left out i.e. the job card number or the IMEI for the handset in question for us to view the history of repairs and advice accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for posting.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
Kindly note that we have tried calling you without any luck.
We note however that the details of the handset have been left out i.e. the job card number or the IMEI for the handset in question for us to view the history of repairs and advice accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
MTN South Africa's reply23 Nov 2015, 12:17
Official
Hello derikdreyer,
Thank you for posting.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
Kindly note that we have tried calling you without any luck.
We note however that the details of the handset have been left out i.e. the job card number or the IMEI for the handset in question for us to view the history of repairs and advice accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for posting.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
Kindly note that we have tried calling you without any luck.
We note however that the details of the handset have been left out i.e. the job card number or the IMEI for the handset in question for us to view the history of repairs and advice accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***