Refusal of replacement

I am a loyal MTN customer and am extremely unhappy with the service I have recently received.<br> My new upgraded phone has been in for repairs twice since signing the new contract roughly two months ago.<br> I am therefor convinced it is a faulty product and needs to be replaced, however my request has been refused by MTN. The blame has continuously been passed around. I am now left without a phone or any promise of a replacement. The attitude and general lack of help or guidance has left me with no more options. I find this level of service unacceptable in such an early stage of my new contract. I don't see why I should be left without a phone for weeks on end during repairs, whether they fix the phone or not, I feel entitled to at least a consideration for replacement. <br> I find this whole situation unacceptable.