PE
Petronella E
1 reviews | Active since Aug 2014
06 Aug 2015, 06:19
refusal of contract cancellation
i had it with mtn.<br> i wanted to cancel my contract, i went in may and it had to end the 4th of july.<br> i was told if i wanted to cancel i had to pay an extra R900.<br> <br> so i was stuck with a broken phone that i had to pay.<br> <br> now my contract had to end the 4th of July.<br> but it still went on. they refuse to cancel because i owe for my august airtime and BIS.<br> i did not even authorize or sign for it to go on. I signed til 4th of July 2015.<br> and it wont be cancelled so i will sit with further charges. that i did mot ask for.
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Replies (1)MTN South Africa's replyOfficial
21 Aug 2015, 15:17Hello Nellie94,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your number has been moved to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your number has been moved to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply21 Aug 2015, 15:17
Official
Hello Nellie94,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your number has been moved to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your number has been moved to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
