MK
Mada K

1 reviews | Active since Feb 2010

02 Jul 2015, 15:15

Refusal by MTN to rectify mistakes and *****ing

ON 19/4/2015 We signed an upgrade at the Beaufort West Bransh, UP TO TODAY NOTHING HAS BEEN DONE. ON 18 MAY WE SHOULD HAVE RECEIVED 100 MINUTES, 200 SMS and 300 MB DATA as well as on 18 JUNE.. THE MIGRATION failed however as told to us by LAWRENCE OF CUSTOMER CARE. THAT WAS 2 WEEKS AGO. WE WOULD HAVE BEEN SUPP**** WITH DATA AND MINUTES WITHIN 48 HOURS!!!<br> NOTHING YET. TODAY YOU *******LY ONCE AGAIN RAIDED MY BANK ACCOUNT!!! MY ACCOUNT SHOULD HAVE BEEN REVIEWED AND CORRECTED AS FOR 60 DAYS WE RUN ON OUT OF BUNDLE CHARGES. I posted on facebook, hello peter and saw the BEAUFORT WEST OFFICE VARIOUS times where ELTON was very RUDE!!! NOTHING IS COMING THROUGH!!! I AM A PENSIONER AND CANNOT AFFORD THESE CHARGES. I HAVE THE WRITTEN CONTRACT WHICH SHOES YOU ARE WRONG!!!!! WHEN WILL YOU GET YOUR ACT TOGETHER OR NEED I TAKE THIS TO COURT!!!!!MY PATIENCE WITH YOU ARE REALY FINISHED NOW!!!

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Replies (1)
MTN South Africa
MTN South Africa's reply16 Jul 2015, 13:36
Official
Hello Madak,

Thank you for taking time to raise your concerns with MTN.

Please accept our apologies for any inconvenience caused as result of the lapse in service.

Kindly be advised that as per our systems all services have been loaded onto your line. Once again please accept our sincere apologies for the the lapse in service delivery.

Kind regards
Letumile
REQ:***