CM
Cindy M
1 reviews | Active since Feb 2018
09 Jan 2019, 13:26
REFUNDED AIRTIME DISAPPEARED
MTN refunded me with R60 airtime only to take it back minutes later. I am sick and tired of this network and will most definitely change to another one.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
10 Jan 2019, 13:46Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have tried to contact you regarding your missing airtime. I will rectify and advise shortly via your email.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have tried to contact you regarding your missing airtime. I will rectify and advise shortly via your email.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
MTN South Africa's reply10 Jan 2019, 13:46
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have tried to contact you regarding your missing airtime. I will rectify and advise shortly via your email.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have tried to contact you regarding your missing airtime. I will rectify and advise shortly via your email.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,