Refund wanted immediately
<p>I recently I got the following sms Reminder: Ur subscribed to MTN Play airG * R2/Day. For help call + ********** 7985. To unsubscribe click here http://m.airg.xa/out. i have never ever signed up to any such thing, and have subsequently had to try and call these people to cancel the policy and wasted my own airtime, not to mention im pretty sure that they are also a company that will probably **** me out of any airtime or data loaded onto my account. I want this cancelled immediately and a nice reimbur*****t of any airtime taken due to this ****. Ive just spent a fortune on this account and now im being *****ed out of more money and airtime, have the nerve to cancel and move to another cellular provider, your company does not appreciate its clients!!! make a plan</p>
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MTN South Africa's replyOfficial
18 May 2017, 19:52Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your number *** have been successfully unsubscribe from air G subscriptions as per your request.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***6
Best regards,
MTN South Africa's reply18 May 2017, 19:52
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your number *** have been successfully unsubscribe from air G subscriptions as per your request.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***6
Best regards,