SH
Shaun H
1 reviews | Active since Oct 2017
25 Oct 2017, 09:03
Refund - Theft
Once again, Mtn can you please tell me what's taking you guys so long (3 weeks) to return my money that you guys took. Every time I call in I have to explain my self over and over again and I keep on getting the same response that its being escalated to the relevant department, really now, you telling me it takes more than 3 weeks for someone to get back to me. Im going to post this same message on HelloPeter telling everyone how disgusted I am with Mtn for taking my money (R40) I know its not alot of money but at least have the decency to call me your customer back.
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MTN South Africa's replyOfficial
25 Oct 2017, 19:33Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
As per our telephone conversation we have evaluated your number and credited R40.00 for the failed internet transaction.
We would like to assure you that we are actively working to improve our service levels.
regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply25 Oct 2017, 19:33
Official
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
As per our telephone conversation we have evaluated your number and credited R40.00 for the failed internet transaction.
We would like to assure you that we are actively working to improve our service levels.
regards
Mike Ramaboka
Complaints Management Team
Best regards,