AV
Avinash V

1 reviews | Active since Jul 2015

07 Jan 2016, 14:36

REFUND STILL OUTSTANDING - REQ***

Hi there.<br> <br> Please advise what is happening? I did make a cash payment on 15th december of R425.35 when previous debit order reversed... This should have cleared up the account and this amount was to be refunded within 5 days... Thereafter on the 31st December another debit order reversed - even after notifying that this account is not being used??? I was not willing to let another debit order of R425.35 to go off my account after paying cash, and then MTN would have to refund me a total of R850.70!!! Also, all of the unpaids on my account will not be paid for by MTN!!!! Please sort this out and refund my R425.35 which was actually supposed to be done!!!!<br> <br> This is a simple refund that needs to be done as MTN delayed in closing my contract!!! I cannot wait for almost a month for a simple refund for a pathetic error made by MTN!!<br> <br> Sort this out URGENTLY - call me to discuss on the 076 number i supp****<br> <br> These notifications do not do justice and everyone keeps misunderstands this situation!!!!

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Replies (1)
MTN South Africa
MTN South Africa's reply10 Jan 2016, 16:10
Official
Hello Shocky_ZN,

Thank you for your post

We are terribly sorry for the inconveniences that you have experienced as a result of this.

The R425.35 was the amount outstanding after we debited the early termination fees, the account is now cleared. There is no refund due as the debit order from 2015-12-31 returned unpaid on 2016-01-04.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind Regards
Siphumezo
REQ:***

Best regards,