1 reviews | Active since Sept 2015
Refund still not paid after three HP complaints?!
As per the following people's responses on the Hello Peter platform:<br> <br> 01/09/2015<br> Veronica<br> REQ:***<br> <br> 25/09/2015<br> Alice<br> ***<br> <br> 16/10/2015<br> Thabelo <br> REQ:***<br> <br> I believe (if you were in my shoes), you'd find this unacceptable - my refund request should have been actioned by now and i have not received any refund. I think i have given MTN sufficient time to assist and since no accountability has been taken, i have to escalate my request to the next level - as per TFC guidelines. <br> <br> Please provide me with your Ombudsman's details - so i can not waste your time on this Hello Peter platform and hopefully get resolution to my request.<br> <br> Regards and thanks.
Thank you for your post.
We apologize for any inconvenience incurred.
We do pick up that Veronica has pass the credit, but the credit has not been captured as yet, we have requested from Veronica to have a look into this.
The Ombudsman contact details ***.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for any inconvenience incurred.
We do pick up that Veronica has pass the credit, but the credit has not been captured as yet, we have requested from Veronica to have a look into this.
The Ombudsman contact details ***.
Kind Regards,
Alice van der Merwe
***