LS
Line S
1 reviews | Active since Mar 2015
31 Mar 2015, 10:58
REFUND STILL NOT MADE- SMS THAT ACCOUNT IS OVERDUE
This is now the second refund Mtn have to make me. I'm waiting for the refund 2 months now. You deduct money from my account that is not corresponding with the invoices. I'm sick and tired of calling to ask when the refund will be made. Every consultant I'm calling has an other story. <br> <br> I received an SMS that says my account is overdue and my line will be suspended in 2 days. This is unacceptable. <br> <br>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
28 Apr 2015, 15:12Hello Line1234,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the credits were processed to your account in February, however since there was a balance outstanding on your account this amount was not refunded but deducted from the February balance.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the credits were processed to your account in February, however since there was a balance outstanding on your account this amount was not refunded but deducted from the February balance.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply28 Apr 2015, 15:12
Official
Hello Line1234,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the credits were processed to your account in February, however since there was a balance outstanding on your account this amount was not refunded but deducted from the February balance.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the credits were processed to your account in February, however since there was a balance outstanding on your account this amount was not refunded but deducted from the February balance.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***