YT
Yavor T
1 reviews | Active since Jul 2011
15 Dec 2015, 15:55
Refund runaround
My company has been a customer of MTN (through Nashua Mobile in the past) for the last 10 or more years.<br> While with Nashua all billing queries were settled promptly and the bi-annual upgrade process was smooth and easy. Since MTN took back all Nashua contracts the problems seem to have no resolution. In June and July this year we upgraded 3 contracts through the MTN shop in Fourways Mall. Since then the old contract \hardware fees"have still been charged for more than 3 months and new charges started appearing eg. \""Blackberry Service High\"" on an iPhone and Sony. The shop staff were asked to sort out the problem which they reportedly escalated and the refund was going to be processed. When this failed we contacted the call centre and went through a few levels of consultants"
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MTN South Africa's replyOfficial
18 Dec 2015, 11:26Hello 407 FAN,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have processed a credit request for the amount charged for BIS and have escalated the Nashua Hardware fee to the relevant department for urgent assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have processed a credit request for the amount charged for BIS and have escalated the Nashua Hardware fee to the relevant department for urgent assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply18 Dec 2015, 11:26
Official
Hello 407 FAN,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have processed a credit request for the amount charged for BIS and have escalated the Nashua Hardware fee to the relevant department for urgent assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have processed a credit request for the amount charged for BIS and have escalated the Nashua Hardware fee to the relevant department for urgent assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,