Refund request

Dear Mtn<br> <br> I have cancelled my contract for the number *** & I received confirmation from mtn emails department, mtn store & complaints department but then last month my bank account was debited for this number again. When I called into the call centre they told me the number was not cancelled & they logged a call for me then I was told by the consultant the next day that I have to wait 30 days for number to be cancelled & call back again after & check it has been cancelled then request a refund. This is really terrible service I am getting from mtn because everytime I call the call centre then they log a call, log a call & no one ever gets back to you. I've logged 2 calls so far one on the 1st September ref *** & other one on the 6th September ref *** & I am still waiting on feedback & I have even email mtn & they said they can't access my account & I should contact the call centre. I really don't know how many times I have to cancel this contract. All I would like to know is when I am going to get my refund of R334.81 & could you please tell me if this number has been cancelled<br>