EW
Elton W
1 reviews | Active since Sept 2009
03 Aug 2018, 12:28
Refund request
I arranged for a payment plan with a consultant after my account was not debited as usual. MTN was supposed to debit an amount of R1350 for 2 months to settle the account in full. I also changed my banking details from my wife to my account.
However, they then debited the R1350.00 + the normal monthly bill of R899. I phoned the next day to enquire and request the refund, lady on the phone said its fine, they will process the refund of R899 into my wife's bank account.
I was surprised today when I phoned to enquire regarding the status of the refund to find out that there was no such refund process, and no record. This was after me holding on the phone for almost 30 minutes. Really poor service, no they want bank statements and everything to process refund.............
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MTN South Africa's replyOfficial
06 Aug 2018, 13:02Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the account balance on the 20-7-2018 was R1084.06.
R1084.06 - debit of R899.21= R904.85 (balance owing.)
R1350.00 debit payment received, refund is only for R -445.15.
Refund for R445.15 requested and will be done to the new bank account details updated as per the account this can take +-5 working days.
Invoices paid until July 2018. Invoice for August month not allocated as yet to the account.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply06 Aug 2018, 13:02
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the account balance on the 20-7-2018 was R1084.06.
R1084.06 - debit of R899.21= R904.85 (balance owing.)
R1350.00 debit payment received, refund is only for R -445.15.
Refund for R445.15 requested and will be done to the new bank account details updated as per the account this can take +-5 working days.
Invoices paid until July 2018. Invoice for August month not allocated as yet to the account.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,