1 reviews | Active since Apr 2015
Refund request
Dear mtn<br> <br> Im so really tired of explaining my query to different consultants in the call centre everytime I call in & I just get the same outcome nothing. I've calling into the call centre since 1st September & everytime calls are being logged for me & I have the reference numbers for all of them. I spoke to Pukela on the 1st September reference ***, Dumisani on 6th September reference *** & Tasneem on 18th September REQ*** then Pukela again on the 29th September & yet still no refund in bank account. I called in this evening & now my account is in arrears for a number that should have cancelled months ago & no one can explain why it refers in arrears. This is now impacting my credit profile because now it looks like im a bad payer & I've never missed a payment with mtn. I was also told by a consultant that I was invoiced again for the that was suppose to be cancelled. Seriously this is the worse experience I've had with mtn.
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points
kindly note that a credit of R574.16 have been passed in your account however there isR 582.84 outstamnding and R233.84 that is overdue for the inv dated 20/08/2015 that needs to be paid.
warm regards
mike
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points
kindly note that a credit of R574.16 have been passed in your account however there isR 582.84 outstamnding and R233.84 that is overdue for the inv dated 20/08/2015 that needs to be paid.
warm regards
mike
Best regards,