Refund Refund
<p>Since January this year MTN couldnt get it right to debit my account on the 25th as agreed. After numerous calls and emails still not resolved. They go and debit my acc on any other date like they feel. I have incurred return debur cost of 3x R115 by my bank and 3xR11 from them for there incompetence. Please refund me my bank charges!!!!!!!!!!!!!! NO CUSTOMER SERVICE AND INTERACTION AT ALL.</p>
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MTN South Africa's replyOfficial
03 Jun 2016, 20:10Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that the credit of R432.63 for the bank charges with regards to debit order it has been passed into your contract account it will take within 5 to 7 working days to reflect.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply03 Jun 2016, 20:10
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that the credit of R432.63 for the bank charges with regards to debit order it has been passed into your contract account it will take within 5 to 7 working days to reflect.
warm regards
mike
REQ:***
Best regards,
's updateReviewer Update
06 Jun 2016, 17:46I still havent received this refund into my account. Called the contact centre and this could not be confirmed as responded. Please advise when the refund will be reflecting in my account. Further more im requesting an ITC update as this effected my profile negatively.
's update06 Jun 2016, 17:46
Reviewer Update
I still havent received this refund into my account. Called the contact centre and this could not be confirmed as responded. Please advise when the refund will be reflecting in my account. Further more im requesting an ITC update as this effected my profile negatively.