1 reviews | Active since Jan 2016
Refund Query
MTN South Africa , I am putting this here since I am not getting any responses from anyone. You owe me approximately R5000 refund and I have been querying this since January of 2025.
You credited only two months instead of 5-6 months. Hi Francina
To date I have not received feedback regarding my refund query. What should one do to get assistance .
I have followed all the processes and documents requests and yet no resolution.
I am deeply disappointed in MTN on how it handles after sales queries and I don’t think this is a relationship I wanna continue with if this is how I am going to be treated when I have an issue.
MTN owes me approximately R5000 worth of refunds for making me pay for services I did not receive as they failed to cancel the contract timeously after I handed in the routers.
It is really not fair for me to go from pillar to post trying to get this corrected. MTN only refunded me for two months instead of 6. I need my refund please
The router my kids has not been allocated with data and the reason I am told is because there was R55 outstanding in my account. However , you have debited the rest of the amount. Even though I paid the R55 rands 4 days ago I am told they are not able to top me up for the month however they have not credited me the amount debited for the rest of the month.
Why would you debit the account knowing and seeying that there is R55 short and knowing that you are not going to be able to allocate data???? Also why is the other router allocated for if the other is not??? This is really a huge inconvenience and my relationship with MTN is really abusive.
I need urgent assistance regarding this matters!!! You owe me almost R5000 and you fail to allocate data for me because of R55…it’s really pathetic
The router my kids has not been allocated with data and the reason I am told is because there was R55 outstanding in my account. However , you have debited the rest of the amount. Even though I paid the R55 rands 4 days ago I am told they are not able to top me up for the month however they have not credited me the amount debited for the rest of the month.
Why would you debit the account knowing and seeying that there is R55 short and knowing that you are not going to be able to allocate data???? Also why is the other router allocated for if the other is not??? This is really a huge inconvenience and my relationship with MTN is really abusive.
I need urgent assistance regarding this matters!!! You owe me almost R5000 and you fail to allocate data for me because of R55…it’s really pathetic