SM
Sinenhlanhla M
1 reviews | Active since Oct 2011
21 Jul 2015, 11:53
Refund paid and Deducted again
My mother Mrs DGT Mazibuko ID Number *** 087 Cell number *** cancelled the contract 19 february 2015. The refund was paid on the 10 March 2015 into her account and was deducted again on the 02 May 2015. I have sent bank statement as proof but still she is not assisted. MTN really need to improve on their service as we will all find ourself using other telecommunication.<br> <br> Kindly assist me in getting my mother's refund.<br> <br>
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MTN South Africa's replyOfficial
30 Jul 2015, 15:18Hello sbmaziubko,
Thank you for posting.
Please accept our apologies for the late response and for any inconvenience this may have caused.
According to our records, the refund was reversed after the debit orders were reversed twice by the account holder thus making the claim invalid.
Regards,
Nomonde.
REQ:***
Thank you for posting.
Please accept our apologies for the late response and for any inconvenience this may have caused.
According to our records, the refund was reversed after the debit orders were reversed twice by the account holder thus making the claim invalid.
Regards,
Nomonde.
REQ:***
MTN South Africa's reply30 Jul 2015, 15:18
Official
Hello sbmaziubko,
Thank you for posting.
Please accept our apologies for the late response and for any inconvenience this may have caused.
According to our records, the refund was reversed after the debit orders were reversed twice by the account holder thus making the claim invalid.
Regards,
Nomonde.
REQ:***
Thank you for posting.
Please accept our apologies for the late response and for any inconvenience this may have caused.
According to our records, the refund was reversed after the debit orders were reversed twice by the account holder thus making the claim invalid.
Regards,
Nomonde.
REQ:***