PB
Phomello B
1 reviews | Active since Feb 2016
03 May 2016, 07:52
Refund or cancel
This is the last update I received stating the refund has been processed but my surprise no credits were done and refund was processed, I am tired of fighting with MTN its either i get my refund or just cancel this damn contract its enough every month its the same thing cancel this sh$$$##t and I will not pay for any cancellations fees (Official business reply: Hello Phomello123, Thank you for bringing this matter to our attention. Please accept our sincere apologies for any inconvenience caused. According to our records you have already being Credited and Refunded. All these were processed on our systems by the 09 March 2016. Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you. Kind Regards Itumeleng REQ:***)
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MTN South Africa's replyOfficial
03 May 2016, 18:43Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with our banking department to investigate and advise accordingly, we will revert to you with feedback.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply03 May 2016, 18:43
Official
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with our banking department to investigate and advise accordingly, we will revert to you with feedback.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,