REFUND ON OVERPAYMENT

On the 24/10/2020 I accidently made a incorrect payment to MTN of R 9 000 instead of R900. I have contacted by bank, Capitec on the 25/10/2020 to reverse this payment. On the 27/108/2020 Capitec advised me that MTN refuse to give permission on reversing this transaction I must contact them for a refund. I send all the requesting documents on the 05/11/2020. After they confirmed that they received all documents and advise me that my query is with their bank department, I did not received my refund up to today 11/12/2020. If I ask for feedback I receive the same pathetic response of " Good day Jan,

Thank you for the email,

Our records indicate that this matter is being attended to with the reference number SR # *** and you will be advised of the outcome.

We look forward to being of service to you."

If you pay your account late they are fast to suspend your service with in 24 hours, but it is more than 24 working days that I am begging for my refund. MTN by assured that I won't recommend you to anyone and I will not upgrade any of my 3 contracts with you.

Poor service or Pathetic can't describe your service