PD
Pamella D
1 reviews | Active since Mar 2015
03 Mar 2015, 13:56
Refund on overclaim
I have a contract with MTN for the past 3 years, in July 2013 I upgraded from a Blackberry to a Samsung s4. I only noticed a Month back this year that MTN has been deducting an amount of R60 for a BIS that I am no longer using, MTN now owes me an amount of +1000, I have been logging calls to them via the 808 number, its been over 3 weeks and they keep saying in 2 days it will appear on my account but it doesn't, instead they deducting their contract money monthly as agreed. <br> <br> Could you please pressurize MTN to pay my money within 24hours by Friday I want my money, I have been long waiting. <br> <br>
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MTN South Africa's replyOfficial
11 Mar 2015, 10:08Hello pamishNELLE,
We are truly sorry for the delayed response to your post and for any inconvenience caused.
We can confirm that the credit is still not reflecting on the account. We've now escalated the matter directly to the management team of the administrator who processed the credit.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the delayed response to your post and for any inconvenience caused.
We can confirm that the credit is still not reflecting on the account. We've now escalated the matter directly to the management team of the administrator who processed the credit.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply11 Mar 2015, 10:08
Official
Hello pamishNELLE,
We are truly sorry for the delayed response to your post and for any inconvenience caused.
We can confirm that the credit is still not reflecting on the account. We've now escalated the matter directly to the management team of the administrator who processed the credit.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the delayed response to your post and for any inconvenience caused.
We can confirm that the credit is still not reflecting on the account. We've now escalated the matter directly to the management team of the administrator who processed the credit.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***