Refund of wrong funds tranfered in MTN [#***4]

This e-mail was send to Hamid, its been 5 months later and MTN has still not refunded us the money.<br> We have called the call center several times and also e-mailed them and still have not received our money???<br> <br> On the 05 August 2015 we paid by accident R6188.42 into MTN account, this was suppose to go for my brothers Medical treatment which he was diagnosed in Feb 2015 with TBI.<br> <br> We have contact MTN's call center several times, we also send e-mails and still the money was not refunded.<br> In fact one of MTN's call center agents told us that we flushed R6188.42 down the drain because MTN will never refund us our money.<br> <br> We will give MTN until this Friday 8 January 2016 to come back to us and for our money to be in our account, otherwise we will take further action against MTN not just for the money that they need to refund but also for the fact that an TBI patient couldn't get his treatment in time and that we had to lend money to keep him on his medication.<br> <br> This is all caused by MTN for not giving a damn about their customers.<br> We have all our documents in order to go to the papers as well.