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CA
Colleen A

1 reviews | Active since Nov 2017

11 Jan 2018, 22:12

Refund of overpayment-*** (ref no ***)

On 20 December 2017 I made a payment of R6580.00 in error. I understand that it was my mistake but I have been given the run around with regard to this payment. Is it possible that it can take almost one month for a refund . I work for a financial institution and quite aware of the procedures with regards to refunds. Were the roles reversed and I owed them the money they would have expected payment immediately. Actually I am not surprised with the service from MTN as I have had several incidents with them I the last few months regarding my account.

I would appreciate it if I can be contacted as soon as possible in this regard (which is highly unlikely). I like everyone else have a budget and accounts to pay and I at least thought that they would have been more sympathetic with my request.

Regards Colleen

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Replies (2)
CA
Colleen A's update12 Jan 2018, 22:29
Reviewer Update
I need to know why it takes you almost a month to do a refund UNACCEPTABLE!!!!!! You repeating yourself cause that was told to me by your *********** staff that was not my request if you took the time to read it you would have seen that. While we at it can you please advise what the procedure is reagarding cancellation of the contract. AND BY WHEN CAN I EXPECT THE FUNDS IN MY ACCOUNT....CAUSE IM DONE WITH MTN and as I mentioned in my previous review I've been done in so many times but I really don't have the energy to explain myself cause nothing will be done about it.
CA
Colleen A's update12 Jan 2018, 22:49
Reviewer Update
This is the account holder JM Anthony.. MTN sucks, this is my first and last MTN contract, had so much **** with this contract let alone the incompetence and uns****ed Call Centre staff.. I had to pay for data which I never wanted,just check my account then you will see another mistake by your *********** staff but I just paid it... Cannot wait for this contract to end