1 reviews | Active since Feb 2015
Refund of debit orders
<p>I contacted MTN to cancel my data contract on the 29th Feb. Reference numbers and the details were sent through to the retentions department as well but MTN continued to debit my account. When i followed up on this they say nothing was cancelled and after checking on the reference number only then do they change my contract to a pay as you go. Now the struggle to get the debit orders for 3 months repaid to me has been impossible as nobody does anything about this.</p> <p> </p> <p>This company is such an embarresment and dont even try phoning there switchboard number as it seems nobody works there. </p>
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
As per our record we note that a refund request was sent on the 12/05/2016 by our cancellation department. The turnaround time for the request to be processed is 7/14 working days.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
As per our record we note that a refund request was sent on the 12/05/2016 by our cancellation department. The turnaround time for the request to be processed is 7/14 working days.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
Regards
Nompumelelo
REQ:***
Hi
Please can someone explain how a contract that has asked to be cancelled on numerous times and taken 3 months to sort out can still be debiting my account.
I was even sent an email tonsay that my account has been moved onto a pay as you go platform (even though i requested it to be cancelled).
Can you get a manager to call me on *** ASAP so this issue can be rectified as now you are needing to refund me another months premium.
Hi
Please can someone explain how a contract that has asked to be cancelled on numerous times and taken 3 months to sort out can still be debiting my account.
I was even sent an email tonsay that my account has been moved onto a pay as you go platform (even though i requested it to be cancelled).
Can you get a manager to call me on *** ASAP so this issue can be rectified as now you are needing to refund me another months premium.
Hi
Please can someone explain how a contract that has asked to be cancelled on numerous times and taken 3 months to sort out can still be debiting my account.
I was even sent an email tonsay that my account has been moved onto a pay as you go platform (even though i requested it to be cancelled).
Can you get a manager to call me on *** ASAP so this issue can be rectified as now you are needing to refund me another months premium.
Hi
Please can someone explain how a contract that has asked to be cancelled on numerous times and taken 3 months to sort out can still be debiting my account.
I was even sent an email tonsay that my account has been moved onto a pay as you go platform (even though i requested it to be cancelled).
Can you get a manager to call me on *** ASAP so this issue can be rectified as now you are needing to refund me another months premium.