Refund Not Received

I had previously files a complaint http://hellopeter.com/mtn/complaints/data-bundles-incorrectly-depleting-*** and the response was quick and I was offered a refund with reference REQ:*** but when I review my latest statement the refund is no showing. In addition to this I then called 808 to follow up and was told that they cant help me and I must call the person who offered the refund.<br> <br> In addition to this I filed a new complaint http://hellopeter.com/mtn/complaints/problem-still-not-resolved-*** as the problem which I had reported had not been investigated or resolved and I got a simple answer, again with no investigation or resolution. <br> <br> In both cases I have rep**** to the complaints and never ever received any feedback on my replies. <br> <br> Please can this urgently be resolved and refunds issued for all the missing data from both complaints. Proof of the refunds must be sent to me before I will accept these complaints as resolved.<br> <br> If this is not resolved I will be forced to report MTN to WASPA and other bodies for review.