Refund not processed

I had made a payment to MTN to cancel my contract. MTN had taken my money and I phoned MTN to confirm that there will be no debit on the 1st of February 2016. There was a debit for my normal amount on that date after I phoned customer service numerous times to confirm that there will be no debit. Since then MTN has not refunded my money back to me and every time I phone the call centre there is some excuse. <br> <br> Get your customer service in order and process refunds. What I have witnessed is absolutely shocking. I still have no refund and it is already the 9th of February 2016. I phoned on the 1st of February 2016 for a refund then today as well and apparently no request was logged. Now I have to wait another 3 - 5 working days for money that is mine to get refunded. <br> <br> MTN should process refund within one day because when I pay my bill late I get penalised, yet when they have to pay back the money it isn't a rush at all. I should actually expect interest on the money you have kept from me. Maybe R9 per day. I expect someone to call me and process this refund ASAP.